How MIND works

Purpose

Sales handoff to product ownership transfer. Contract is executed, tenant is provisioned, and administrative access is established. No technical work yet.

What happens

• MSA/SOW executed, billing initialized
• Tenant provisioned in MIND infrastructure
• SSO/identity integration configured
• Admin credentials issued
• Onboarding kickoff scheduled

Deliverables

Active workspace URL, admin access, billing confirmation, assigned CSM contact, onboarding timeline.

Overview

The 'happy path' for most teams. Default governance stack with managed providers, reference policies, and standard configurations. Minimal customization required.

What gets enabled

• Provider registry activated (managed model providers)
• Default governance rules enabled
• Runtime orchestration online
• UI + API access granted
• Standard audit logging active

Ideal for

Teams without complex regulatory requirements, using standard LLM providers, ready to adopt reference governance policies with minimal modification.

Overview

For organizations requiring governance configurations beyond the standard stack. Custom policies, external providers, or organization-specific control requirements.

Triggering conditions

• Regulated environments (healthcare, finance, defense)
• Custom compute / LLM providers (cloud-hosted or private endpoints)
• Internal policy requirements that differ from reference
• Multi-region or data residency constraints

Additional work

Policy design sessions, custom provider integration, compliance mapping, security review alignment, extended testing cycles.

Overview

White-glove delivery mode for strategic accounts. Dedicated solutions engineering, policy design workshops, and SLA-backed support throughout deployment. This is a delivery mode, not a product tier.

Delivery includes

• Dedicated solutions engineer
• Policy design workshops with stakeholders
• Multi-tenant / multi-org setup support
• Custom integration development
• Executive business reviews

Ideal for

Large enterprises, complex multi-product deployments, organizations requiring change management support, executive-visibility implementations.

Definition

Failure to operationalize MIND within the organization. This is NOT churn: it's failure to move from contracted to deployed. The product was never truly adopted.

Common causes

• No internal owner / champion departure
• Organization not AI-ready (no active initiatives)
• Strategic deprioritization / competing projects win
• Reorg disrupts sponsorship
• Budget reallocated before deployment

Prevention

Better pre-sales qualification on AI readiness, executive sponsor identification, implementation resource commitment verification, shorter time-to-value targets.

Definition

This is where MIND becomes mission-critical infrastructure. All deployment paths converge here. Policies are enforced, costs are tracked, providers are orchestrated.

Capabilities live

• Runtime execution active
• Budget enforcement operational
• Audit logs collecting
• Safety constraints enforced
• Provider orchestration running
• Team access provisioned

Value realization begins

First production workloads running through MIND. Cost visibility established. Governance posture measurable. Platform is no longer a tool: it's infrastructure.